Items are ready to ship and usually ship within 2 business days after the purchase was made.
Canada customers: A delay of 5 to 12 business days should be expected for the item delivery (although it usually takes less than 12 days).
US and international customers: A delay of 5 to 20 business days for the item delivery should be expected (although it usually takes less than 20 days).
Please note that the delay may vary depending on different factors such as location, holidays, customs etc.
All items are usually shipped via Canada Post. Most Items will ship out in less than 3 business days, after payment has been received and the address has been verified. If the purchase has been made during the weekend, the item will be shipped the next Monday, or the next business day in case of a holiday. We will e-mail you to let you know when your order has shipped. Every item is carefully packed before shipping. Please make sure you provide the right shipping address during the check out since this is where your item will be shipped.
We cannot be held responsible for any international customs duties, taxes, VAT, GST, brokerage fees, or tariffs levied that may be charged after the initial postage.
Please contact us within 7 days of receipt of your order in case of a refund or an exchange. You can return the item without telling us any reason. The returned items must be in their original condition, with no sign of wear and the return shipping charges are at the cost of the customer, except we send the wrong item. Your purchase will be refunded (minus shipping fees and if applicable, minus damage repairing costs) or exchanged once we receive the returned item.
If a package is lost or damaged in transit please contact us after 12 business days if you’re in Canada or 20 business days if you’re from anywhere else in the world and we will replace the item with a similar one (as no two items are the same) and ship it as soon as possible.
Payments are expected upon check out. If the payment has not been received within 3 business days, the order will be cancelled and the item put back on sale.
Please let us know if you are having difficulties making your payment and we’ll be glad to help you.
Please note that GST is included in our prices.
If you are not completely satisfied with your purchase or the service provided, please contact us before leaving feedback. We will do our best to make sure you are satisfied. Thanks!
We cannot be held responsible for any kind of injuries or damage that is related to our products. The legal basis is Canadian law.